Point of Sale
We are able to access and recover data when Servers or POS units are offline or replaced with hardware failures. Another support function we assume is creating images of POS and back office machines to assist in the reloading of those systems to further reduce downtime and technical reloading errors.
Back Office Support
Our support systems and our software stability allow us to assist and fix most system problems well within their SLA’s, and to keep the stores running while maintenance takes place, whether it be on site or through our remote support structure. Due to the systems configuration, each POS and Server has its own database to keep track of transaction data when offline or standalone.