100% Retail Focused

Trade Link has been providing point of sale solutions and services to retailers since 1994.

Retail Experts

We provide retailers with a total IT-managed service for retail stores and head office. Our customers do retail, we do the rest.

Point of Sale Software

Our omnichannel point of sale software solutions enables integrated retail, for deeper customer engagement.

Payment Devices

Our specialised payments team have PCI compliance and service delivery covered for thousands of retailers across South Africa.

Onsite Services

The Trade Link onsite support services team is dedicated to providing a professional service and to keep our retailers trading.

Call Desk and Service Desk

Our call desk and service desk are made up of technical specialists to help retailers keep their stores operating smoothly.

RETAIL SUPPORT

241 680

HARDWARE DEVICES SUPPORTED

POINT OF SALE

46 533

POS LANES

CONNECTED RETAIL

15 000

METRES OF CABLE LAID MONTHLY

REAL-TIME PAYMENTS

50 000

PAYMENT DEVICES

WHAT MAKES US DIFFERENT

We work with one another and our customers! We believe in team, we believe in mutual value and we believe in growing together. Trade Link is the largest dedicated retail services and solution provider in South Africa, we have grown with our customers and our continued success is due to the passion our team brings to the office every day.

With offices in every province, our teams are able to build relationships with our retail and bank payment customers, their success is our success. Loyalty is an important factor in how we treat our team and our customers. We are proud to say some of our customers have been with us since 1994 which is remarkable. We work on our values, and company culture and believe in providing opportunities to everyone. 

WHAT DOES FULL RETAIL SERVICE MEAN?

Trade Link is a full-service retail specialist. We offer leading retail solutions that are designed to meet the unique requirements of the various retail verticals. We provide services from the physical store to the head office.

Our 600-strong technical services teams are located in every province in South Africa and in key territories in the rest of Africa. We offer project management, set up and implementation as well as onsite, service desk and managed support services.

It is our experience and deep retail knowledge that makes the difference to our customers, we are the “Trade Link” between retailers and their customers!

12May

How POS became the beating heart of modern retail

Retail has a very specific language; the landscape is complex and brings together many different disciplines across the business. Retailers require partners who understand more.. Read More →
15Jan

A partner who speaks retail  

Retail has a very specific language; the landscape is complex and brings together many different disciplines across the business. Retailers require partners who understand more.. Read More →
25Oct

Why do leading retailers choose Trade Link as their project partner?

The Trade Link Project Management Office has an enormous amount of experience, having managed large innovation projects with our retail customers for 29 years, this.. Read More →
06Sep

Retailers remain the market influencers on consumer payment behaviour

Today, retailers face an ever-shrinking economy where consumers are demanding more value and increased convenience. In South Africa, the innovation landscape in retail has changed.. Read More →

Essential Features for Omnichannel Retail

Implementing a state-of-the-art modern point of sale is how retailers gain market share by providing a seamless customer experience from the couch to the store

  • Easy to use – a great user experience is just as important as customer experience

  • Omnichannel platform – a single seamless journey across digital to physical

  • Custom features for Retail | Fashion | Hospitality | Grocery | DIY |Health and Beauty

  • Flexible payments

  • Mobile POS for hyper-sales engagement

  • Head office reporting on cloud – available in real-time anywhere

  • Seamless integration to leading ERP and Merchandising platforms enable clienteling to provide the best customer service

  • Easy 3rd party software integration with open API’s Integrated, Realtime Loyalty, Gift Cards, Value Added Services

Delivering Enterprise Retail solutions

We work with global leading software vendors to meet the complex business requirements of tier 1 retailers. Trade Link has been working with leading innovation providers since 1994, we work closely with our partners to ensure the innovation delivers on the strategic objectives of the retailer.

Trade Link has a broad set of consulting competencies with deep retail and technology experience. Our professional services team, span from business analysts and functional consultants to the project management office, QA, and testing. With a very strong track record of successfully delivering projects in tier 1 and tier 2 retail in South Africa and the rest of Africa, we are a trusted partner to large South African retailers.

Read More

THE CONVENIENCE OF MOBILE IN RETAIL

In South Africa, enterprise mobility is mature across tier 1 retailers to independent retailers. Optimising operations on the shopfloor from stocktaking and GRV to gapscan and replenishments. The mobile device has increased the retailer’s ability to put stock-on-shelf.

The adoption of mobile POS started with the need for fast checkout, this has grown to supporting an omnichannel shopper experience with hyper-sales engagement.

Today mobile devices are central for clienteling. Trade Link have delivered both mobile POS solutions and enterprise mobile devices. Our value add to our retail customers is an end-to-end service offering from the consulting for functional and workflow, to the supply of the hardware.