< Retail Services and Support

Managed Services

Our retail managed services are an extension to our retailers’ internal IT department, providing the essential technical expertise to manage and support the critical retail point of sale and back office systems and environments.

REMOTE SYSTEM ADMINISTRATION

Our retail managed services oversee the ongoing monitoring and maintenance of the point of sale and back office systems. Our service is based on proactive maintenance, monitoring system health, diagnosing and resolving issues and monitoring security.

  • Retail system monitoring
  • Back office management
  • Hosted managed services
  • Network management
SYSTEM UPDATES, UPGRADES AND ENHANCEMENTS

We ensure our retailers have the latest features and functions and manage the deployment of system upgrades and enhancements. We regularly update with the required patches and bug fixes, to ensure the retailers’ systems work optimally.

  • Version management
  • Upgrades and deployments
  • Optimisation and preventative maintenance
  • Retail system support
24/7 IT TECHNICAL SUPPORT

Our managed services provide round-the-clock technical services and support for the entire retail IT infrastructure and technical environment. This ensures that retailers have access to reliable support and that any potential issues are picked up before there is an operational business impact.

  • Business continuity
  • Disaster recovery
  • Retail IT management

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BUSINESS CONTINUITY IS ESSENTIAL FOR RETAILERS

Delivering frictionless customer touchpoints relies on well-run and maintained systems, the importance of business continuity cannot be overstated in the retail environment where speed and accuracy matter to every sale. Trade Link delivers business continuity to make retail run better.

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