< Retail Services and Support

PAYMENT DEVICE SUPPORT AND MOBILE POS SOLUTIONS

Trade Link is the trusted partner to South Africa’s big 5 retail banks and leading payment service providers. We manage project rollouts and provide support services for over 50 000 payment and mPOS devices.

ONSITE INSTALLATION & SUPPORT

Trade Link is PCI-certified and provides services and support for all certified payment devices. Our service includes the setup, configuration, installation, training and support.

  • Nation-wide services team
  • Project rollouts
  • Onsite support and break-fix services
  • Hand-holding and training
PAYMENT POS SERVICE DESK

Trade Link’s payment POS service desk agents are experts and provide rapid support to retailers. Our team works closely with the banks and PSPs as we know how important it is to accept payments.

  • Service desk support
  • Escalation management to banks and PSP’s
  • Technical and functional support
  • Subject matter experts
ASSET MANAGEMENT AND PCI

Our team are experts at asset management, to always keep our service promise. Trade Link manages thousands of payment assets on behalf of banks and PSPs ensuring PCI is maintained throughout each asset’s lifecycle.

  • Stock and warehouse management
  • PCI management and reporting
  • Project and support stock forecasting and management
  • Asset lifecycle management and disposal

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WHY DO THE LEADING BANKS AND PSPs TRUST TRADE LINK WITH THEIR SERVICE PROMISE TO THEIR CUSTOMERS?

The leading banking and payment service providers of South Africa trust Trade Link with their brand reputation. We manage the end-to-end services for their retail customers, ensuring they can accept payments. The Trade Link payment managed services adhere to the PCI compliance at all times.

The services include inventory management, set up and QA, project rollout, onsite support services and service desk support. Our service desk teams help retailers to troubleshoot, and facilitate the escalation of incidents to the various banking partners.  This team ensures retailers can accept payments and deliver on the service promise from their switching and acquiring bank.

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