< Retail Services and Support

Professional Services

The Trade Link professional services team provides project management, custom development, QA and testing, as well as training

PROJECT MANAGEMENT OFFICE

Our project management office delivers an end-to-end project portfolio for our retail customers. Aligning with industry project management methodologies, they work closely with our customers and internal stakeholders to deliver a successful project on time and within budget.

  • Project management
  • Project coordinators and administrators
  • PMBOK and Prince2 certified
  • ITIL aligned
TRAINING SERVICES

Trade Link has a comprehensive training division who have developed training material and methodologies aligned to the retail market. We tailor training to each environment from online to onsite or anywhere in between.

  • Training content creation 
  • Train-the-trainer, on-site or classroom training and virtual training 
  • Call desk / L1 agent training
QUALITY ASSURANCE AND TESTING

Our QA team is responsible for ensuring the quality of our customers’ retail software solutions. Their efforts speed up the release lifecycle for version upgrades, patches, bug fixes and bespoke development.

  • QA
  • Regression testing
  • Automation
  • Rapid testing for hotfixes
  • Release management
SOFTWARE DEVELOPMENT

Trade Link provides specialised software development services. Our development team have extensive experience in delivering world-class retail solutions.

  • Point of sale 
  • Mobile point of sale 
  • Custom solution and feature development 
  • Omnichannel development and integration

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TRADE LINK ARE THE PROFESSIONAL SERVICES PARTNER TO THE LARGEST POS VENDORS AND SA RETAILERS

Quality and consistency of service are the cornerstones of retail. Consistency and delivering on their service promise is how retailers retain and grow loyal customers.

Leading retailers and their vendors rely on Trade Link’s technical expertise and deep retail experience to help drive excellence across their technology landscape.

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