< Retail Services and Support

Onsite Services

The Trade Link onsite support services team is dedicated to providing a professional service. We know that every sale counts.

ONSITE SUPPORT SERVICES

The Trade Link onsite support services team provide resolution to in-store incidents. Our team manages point of sale (POS) reloading and diagnosis, fix or swap out of hardware and peripherals, aiming to provide an immediate solution to reduce disruption to retail operations

  • Technical hardware support
  • POS and retail system support
  • Boot stock for fast replacement
  • Nation-wide mobile team
PROJECT IMPLEMENTATION TEAMS

Our implementation teams have been rolling out retail software, hardware and peripherals since 1994.

  • Set up and staging services
  • Turnkey onsite implementation services
  • Hand-holding and training
  • Store opening support
HARDWARE ASSET MANAGEMENT

Trade Link offers a total asset management solution. This includes the device’s life-cycle management; from warehouse, implementation, and disposal. We also manage the warranty and repair SLA on behalf of the retailer.

  • Inventory management reporting
  • Warehousing
  • Warranty management (repair partner SLA agreement)
  • Asset lifecycle management

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MORE THAN 60% OF SOUTH AFRICA’S GROCERY RETAILERS TRUST TRADE LINK

We have a team of skilled technicians who specialise in providing onsite maintenance and break-fix service to retailers. Our service is geared to minimise downtime and help the retailer to have uninterrupted trade. Our services include repairing or replacing faulty equipment, as well as helping with software incidents.

Our team also assists with proactive maintenance, new system onsite projects, store openings and closures. We pride ourselves in providing a reliable and efficient service to our retail customers since 1994.

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