< Retail Services and Support

Consulting Services

Our consulting services division houses experienced professionals who have in-depth knowledge of retail solutions and the industry.

BUSINESS ANALYSTS

Trade Link’s BA’s collaborate with all stakeholders and help implement change to streamline business processes to meet the overall strategic objectives of our retail customers.

  • Store processes
  • Retail business processes
  • System processes
  • Customer experience
FUNCTIONAL CONSULTING

Our functional consultants are retail software specialists who understand end-to-end functionality and how these bring value to the customer journey. They work with retailers to get the most out of their retail solutions.

  • Functional mapping
  • Retail requirements alignment
  • Functional configuration
  • Development functional requirements specification
TECHNICAL CONSULTANTS

Technical consultants deliver through collaboration with our customers’ technical and business teams. They are experienced technologists who align with industry best practices. They work closely with the software development and business analyst teams to provide the best design and approach.

  • Technical support
  • Technical design and image creation
  • Localisation for point of sale and retail solution rollout

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THE VALUE OF OUR CONSULTING SERVICES TO RETAILERS

This team of people leverage their expertise to add value to our customers and how retail solutions can enhance their operations. Our technical and functional consultants collaborate with retail business and IT teams to streamline the project and identify new functionality to enhance the retail operations or customer engagement.

The quality assurance teams work closely with the development teams, they are software specialists, and perform their regression testing in the replication of our retail customer’s environment. Giving the business the confidence to deploy a stable upgrade or bug fix into the live environments.

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