Retail has a very specific language; the landscape is complex and brings together many different disciplines across the business. Retailers require partners who understand more than software and technology, they require partners who understand retail.
The Trade Link Professional Services team is made up of a group of professionals with deep knowledge and experience in retail and technology solutions. This is a diversified department that spans across the strategic, analytical, and technical disciplines to deliver on the complex needs of our retail customers.
Trade Link’s Business Analysts and Functional Consultants have been working with retailers since 1994. This team of people was behind many of the SA firsts in innovation.
Our BAs work with our retail customers to collaborate with all the stakeholders and help implement change to streamline business and meet the overall strategic objectives of our retail customers. They help drive strategy alignment through the collection of information to present the best business process improvements and innovation roadmaps.
Our Functional Consultants are retail software specialists who understand the end-to-end functionality and how these bring value or align to our retailers’ businesses. They work with our customers to configure and scope the best version of the retail software to reduce dependency on custom development. They also provide information and use cases for new innovations, retail trends, and roadmaps.
Ensuring strategy aligns with processes and technology, we provide a turnkey consulting service to retailers. Trade Link remains software agnostic, supporting our retail customers in rolling out the best solution for their business.
Our Technical Architects deliver through collaboration with our retailers’ technical and business teams as well as innovation vendors throughout the project. They remain updated on retail and industry technology roadmaps and best practices and work closely with all the software development and business analyst teams to provide the best design and approach. There is a particular focus on adherence, technology adoption, and best practices.
Quality Assurance and Testing
The software landscape is complex with many integrations and a lot of functional aspects core to our retail customers’ environments. Our QA team is responsible for ensuring the quality of our customers’ retail software solutions. Trade Link replicates customer environments to ensure we can put ourselves in the retailers and the consumers shoes when it comes to functional tests and experience. Our efforts speed up the release lifecycle for version upgrades, patches and bug fixes, and bespoke development.
We know how important delivery is and to get it right the first time. The brand, the customer and user experience depend on it.
Trade Link has been delivering retail innovation and services to the market since 1994. We are proud to be a trusted partner to the leading retailers in SA and the rest of Africa.
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